Delivery & Returns

Delivery & Returns

 

Delivery

We deliver to all countries within the European Union either by DHL or Posti (Finland's Post), you can choose the delivery method that best suits you as you place the order. The standard handling time is 1-2 working days, delivery time varies from 1 to 8 working days (see chart below). However, sometimes deliveries can take longer than initially stated due to unexpected circumstances or reasons that are out of our hands, such as difficulties on the logistics provider side.

The delivery costs depend on the chosen logistic provider, the chosen delivery method, the country of delivery and the products you are ordering. The shipping costs will be shown to you when you choose the delivery method at checkout. 

 

DHL on Demand Delivery

You can choose delivery by DHL as an Express or Economy parcel. When your parcel is shipped by DHL, you will have access to DHL On Demand delivery where you will be able to make changes to the delivery even after your parcel is on its way. Once your parcel has been registered at DHL, you will receive a confirmation e-mail. By clicking the link in the e-mail, you will be directed to On Demand service page, where you can, for example, change the delivery address and time. You can also track your parcel the whole way from our warehouse to your door.

Track your parcel

 

Posti (Finnish Post)

You can choose delivery through Finnish Post Parcel Connect. Parcel Connect is only available to certain countries within the European Union.

Track your parcel

 

Delivery Times (excluding handling time)

  • DHL Express: 1-2 business days
  • DHL Economy: 2-5 business days
  • Posti Parcel Connect: 2-8 business days (see chart below)
 Austria         4-5 working days  
 Belgium  4-5 working days  
 Bulgaria  5-8 working days
 Czech Republic    4-5 working days
 Denmark  3-4 working days 
 Estonia   1-2 working days
 Germany  3-4 working days
 Hungary     4-6 working days  
 Latvia  1-2 working days
 Lithuania  2-3 working days 
 Luxemburg   4-5 working days
 Netherlands  4-5 working days
 Poland   4-5 working days
 Portugal   5-8 working days
 Slovakia  4-5 working days
 Slovenia  4-6 working days
 Spain  4-7 working days
 Sweden  2-4 working days
 United Kingdom   4-6 working days

 

Examples of delivery costs (confirmed before placing the order)

DHL Express (1-2 business days + handling time)

  • Small parcel (1-3 small items) 11.90 € all EU countries
  • Medium parcel 29.90 € / item all EU countries
  • Large parcel 49.90 € / item all EU countries

DHL Economy (2-5 business days + handling time)

  • 19.90 € all EU countires

Posti Parcell Connect (2-8 business days + handling time)

  • Starting from 7.90 € to selected EU countries

 

Returns and Refunds

You have the right to cancel your order within 14 days of receiving it. You must notify us about your decision to cancel your order within those 14 days, after which you have further 14 days to return the order. You can make the notification through e-mail. We will provide you a pre-paid shipping label to make the return. Please note, however, that you will be responsible for the return shipping costs. You are also responsible for the parcel until it has reached our warehouse.

The item you are returning must be unused and in its original packaging, unless faulty. Please pack the items carefully for example in the same packaging you received them in. Include a return form or mark the returned items on the packing slip that came with your parcel.

To make a return

  1. Notify us by e-mail about cancelling your order (within 14 days of receiveing the parcel)
  2. Print out a return form and fill it, or use the packing slip and mark the items you are returning
  3. Pack the items carefully
  4. Make a return using the preferred return method
    1. We will provide a return shipping label by email (the return costs will be deducted from your refund)
    2. Return the items using your preferred carrier, pay for the shipping yourself
  5. Print out a return shipping label and place it on the parcel
  6. Take the parcel to a drop-off point or schedule a pick-up (only DHL), keep the receipt
  7. Wait for the parcel to arrive at our warehouse (may take up to 8 working days)
  8. Refunds will be made after the parcel has reached us (allow for 2-3 days handling time)

 

Refunds

We will make the refund as soon as we have received and handled your return. In case you are cancelling the whole order, we will also refund the original shipping costs according to the lowest cost available. Otherwise, only the cost of the item returned will be refunded. The cost of returning will be deducted from your refund if you used return shipping label provided by us.

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